Your privacy and the confidentiality of your personal details are important to us. The information below is intended to give you a clear idea of the way in which we collect, handle and use your personal information and we do not sell, rent or loan any identifiable information collected on this site. It will not be used in ways to which you have not consented.
Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.
Information we collect about you
We collect information about you when you make a booking using our website or contact us by telephone to make a booking or to initiate an enquiry about a booking. We also collect information when you register your details with us in order to receive communications about special offers and promotions from us; when you enter a competition on our website, via mobile or by post; when you leave feedback regarding your stay at one of our hotels; or when you complete a survey. Any information you may provide to us using an enquiry form on the Fairview Hotels website is used only for the purpose of fulfilling that enquiry.
How your information is used
Making a booking: in order to make and guarantee a booking you will need to provide the individual hotel with specific personal details. Your details will be used for the purpose of handling that booking and will be provided to the hotel in which you are making the booking. The information we collect will include your name, email address, postal address, telephone number and credit/debit card details. Sensitive financial details – such as credit/debit card details – are not passed on to any other party.
Fairview Hotels strives to protect the security of information that you provide to Fairview Hotels, and will comply at all time with its statutory and any other obligations in respect of this.
When making a booking by telephone, your details will be entered into a booking system which is also hosted in a secure environment. Please note that, from time to time, calls to our hotels may be recorded in order to improve the service offered to our customers and for training purposes only.
When you make a booking we will use your email address for the purpose of fulfilling that booking. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation.
Electronic mail: from time to time we may send you promotional communications by electronic mail that we think will be of interest to you, using the contact details you have provided to us. Occasionally, we will also communicate with people that have registered on third party websites and have specifically requested to receive further information about Fairview Hotels. These communications will only be sent by Fairview Hotels and will relate to promotions, hotels and services that Fairview Hotels offers to its customers. Should you wish to opt-out from receiving these communications from Fairview Hotels, you can do so at any time. An unsubscribe link is provided at the bottom of every email communication. Alternatively, you can unsubscribe by sending an email to: firstname.lastname@example.org or by writing to Fairview Hotels Ltd, Fairview House, 10 Gateway 1000, Whittle Way, Arlington Business Park, Stevenage, Herts., SG1 2AF. Opt-out requests will be dealt with as promptly as possible.
Feedback: in order to monitor, maintain and improve the quality of our hotels and our services, we may contact you following your stay at a Fairview Hotel in order to request feedback relating to your stay. In order to do this we may share information with a designated third party, working on our behalf, so that feedback can be gathered and collated. Any information shared in this way will be used only for the purpose of obtaining feedback relating to that specific hotel stay. Any feedback you provide will appear as anonymous if it is published on our website.
Third parties: We do not share, sell, exchange or trade your personal information to or with third parties for marketing purposes.
Accessing your information
You have the right to request a copy of the information that we hold about you. If you wish to obtain a copy of some or all of your personal information, please write to us at the following address: Fairview Hotels, Fairview House, 10 Gateway 1000, Stevenage, Herts, SG1 2FP. A small charge may be made for providing this service.
Security of sensitive your financial information
Sensitive financial information is never shared by Fairview Hotels.
You can change the settings in your browser to prevent cookies from being stored on your computer/device if you wish to do so. However, in some instances this could prevent certain features of the website from functioning correctly. For more information visit www.aboutcookies.org
Your personal anonymity is maintained when browsing the Fairview Hotels website. If we have provided you with a specific password, we may be able to identify you by the information you may have provided in exchange for your password. However, we do not link your password to your activity on our website and do not gather information about you without your permission.
Third party websites
At the Fairview Hotel Collection we know what makes a great hotel, a warm welcome, quality surroundings and great service.